Fenland Hot Tub & Spa Hire Ltd is committed to ensuring that information relating to customers is treated in confidence while providing the highest possible quality of service.
1.0 Types of personal information
1.1 User IDs and Passwords – Provide you with access to your profile areas.
1.2 Account information – Tells us more about who you are, how to contact you, and your delivery and invoice information.
1.3 Email correspondence – Used to raise and respond to issues and enquiries.
2.0 Methods used to collect personal information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018 and other applicable laws. Information supplied by customers will be used solely for the use of provision and improvement of product and services supplied by us. The details that we collect will be used for the following purposes:
2.1 When opening an account and placing an order with us we require contact information (such as details of your name, delivery address, invoice address, e-mail address), financial information (such as credit or debit card number, the cards CSV number and expiry date) and unique identifiers (such as username and password). Contact data is stored for use in all our marketing communications and analysis. Financial information is used to verify the user’s qualifications for registration and to invoice the user for the products and services they have requested. Unique identifiers are used to verify the user’s identity.
2.2 We also request for a telephone number which enables us to contact you in the event of there being a problem or query with your order or account.
2.3 Should you enter a competition or other promotional feature on our website we may ask you for your name, address, e-mail address and telephone number in order that we may efficiently administer the competition and promotion as well as notifying the winners.
2.4 Calls to the Contact Centre may be monitored or recorded for quality control and training purposes.
3.0 How we use this information
The details we collect will be used to:
3.1 Process your order and to maintain warranties.
3.2 We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers.
3.3 Information will not be provided to third parties.
4.0 Data Protection and Security measures
We have taken every possible precaution to create a secure environment to protect the personal information supplied by you when making an order or opening an account. Access to your personal information is limited to people who need it to do their job. We may also contact you to verify and update data we hold on our records.
5.0 Disclosure of information to Third Parties
We do not sell, rent or trade your personal information to others. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.
We employ third parties and individuals to perform certain functions on our behalf. Examples of these may be a courier delivering goods, warranty companies and provision of marketing assistance. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this data for any other purposes and they are required to process data in accordance with the Data Protection Act 1998.
6.0 Consent and Data Protection
By using our website you irrevocably consent to authorise us to collate and use the information provided by you.
8.0 Policy Updates
9.0 Your rights
You can request us to update or remove your personal information by emailing email@example.com or by writing to us at our office address. However, please note that we may need to keep some personal data in order to process orders and to comply with customer service or after sale obligations.